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DISCOVER: CUSTOMER SUPPORT ENGINEERS

Michelin aircraft tires will no longer hold any secret for you. Discover the way our technical expert team is helping the world to fly.

In this sixth episode, find out more about the role of the Customer Service Engineering. Externally to the customers and internally to the technical, quality and sales departments, the CSEs provide their expert support in order to offer our clients the best service.

“The daily activities for the CSEs include interactions with the customers to ensure they have the proper tire fitments on the aircraft and analyzing the usage, so that we can try to improve their performance to the customer.” Jim Boyle, Customer Support Engineering Manager for Michelin Aircraft Tyre in North America.